Technical Support

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Ralphens Systems Inc. is built on specialized information technology services using several platforms to deliver technical support services including hardware break and fix solutions to its customers. We provide one of the most secure, dependable and cost effective technical services with an amazing client impression.

Our technical services include:

  • Laptops and desktop repairs services
  • Onsite and remote support services
  • Printer Repairs
  • POS and receipt printer repairs.
  • Hardware Upgrades .
  • Schedule maintenance
  • Onsite warranty break and fix.
  • Networking Services
  • Data Cable Services

We make use of our vendor alliance in an efficient manner, utilizing their warranty service centers, and making them aware of our client base and our service delivery. While you focus on your core business, Ralphens Systems Inc. provides you with an enterprise level IT Department for a fraction of having your own in-house IT Department.

Laptops, Computers, Servers & Printers Repairs

We repair, upgrade, and maintain all windows computers, laptops, and servers. We can order, replace, and upgrade any hardware or software. Hardware and software conflicts that could not be resolved remotely are assigned to an expert, who will visit your premises to resolve any issue you may have in no time including internet and email connectivity, wired/wireless router and modem issues, poor cabling, printer and scanner glitches, servers and network configurations.
We find that dealing with spyware, virus, windows re-installations, and data handling can be time consuming, so we usually deploy the hardware to our offices for proper diagnosis.

Point of Sale Systems [POS] & Printers

Ralphens Systems Inc. offers quality technical support for point-of-sale [POS] systems and components.
Our technicians provide high quality expedited repairs for all brand of point-of-sale hardware including terminals, workstations, receipt printers, and remote printers. We also provide repairs for all MFC SMB printers.

Why choose us:

  • We provide diverse services to all our prospective clients
  • We are experienced in all aspects of IT enterprise
  • We minimize downtimes to our clients and offer loan equipment when applicable at no extra charge to our SLA clients
  • We treat all clients as our shareholders protecting their interest and putting them first
  • We are ITIL Compliant

 

Software Development Approach

Enterprises make huge investment in applications servicing various functions of the organization. Application development in most enterprises happens over time and spans various departments and function groups. Technical expertise is developed within enterprises in various tools, technologies and platforms. Multiple database and operating system platforms are adopted to best serve each application.

It is no surprise that today’s enterprises operate with multiple operating platforms, database systems and application development tools and technologies. As long as each of the applications developed within an enterprise is isolated, true value cannot be produced. It is here that Ralphens Systems Inc. has helped various companies in being able to integrate their applications so that cross function groups can achieve their goals from enterprise data collected in different departments.
We can help by working with the various departments and groups in developinganapplication gateway that facilitates the integration of all the discrete applications, processes and databases. Our professionals have in-depth understanding of key middleware tools and integrations technologies to enable applications and processes to talk to each other and promote availability of information at the enterprise wide level.

Implementation

We will achieve customer satisfaction by producing and providing systems, products and services that meet stated and implied needs of the customer. We will do so by providing leadership to drive the continuous quest for quality,by developing and nurturing our human resources, recognizing that these are central to our line of business and by following well defined and continuously improving processes to ensure that we provide customer satisfaction consistently.

Infrastructure Management

Enterprises today rely on availability of infrastructure and applications 24×7 to facilitate operations on the global market. IT Departments are often faced with the challenge of providing an infrastructure that has monitoring capabilities and fault tolerance to support the massive scale of operations demanded by the business today.

We recognize that IT Infrastructure is the backbone of a company though being a separate component; a holistic view needs to be employed to tie in all the pieces to manage operations at optimal levels. Our IT Infrastructure Specialists work with your IT teams in estimating and designing the hardware requirement, compliance, network backbone, network throughput, storage and dynamic information exchange.

Our Infrastructure management solutions are designed to work for the customer, but our focus is not only to make it work for the current needs, but also to ensure that we incorporate capacity management in each and every piece of the puzzle. Our objective with any IT solution for the customer is designed for ongoing operations with a minimum downtime.

Security concerns in every infrastructure have grown by leaps and bounds, with the Internet becoming an all pervasive medium for information exchange. Our strategy for solutions ensure that our customers can get to where they want, when they want on the internet with the peace of mind that they are behind a secure layer. Security solutions incorporate check and controls as well as constant intrusion monitoring so that any new strains of security breach are caught and plugged.
At Ralphens Systems Inc. we provide Onsite Infrastructure management as well as outsourced data center management. Our goal is to ensure that customers can choose solutions that best fit their vision for their companies.

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