We offer IT maintenance for server, storage and network devices leverage a world-class support infrastructure, processes & governance along with unmatched parts logistics to help you cut costs and boost performance.

Imagine enjoying the simplicity of single-point IT maintenance accountability the next time you have to deal with frustrating – and often costly – hardware problems. Our Hardware Maintenance Services portfolio makes this a reality by offering a range of customizable IT maintenance and hardware support services for your systems to help you resolve hardware issues quickly and conveniently. We can also manage your IT maintenance and support needs by drawing on our extensive infrastructure and deep technical expertise.

Ralphens Systems Inc. Hardware Maintenance Services can help you:

• Get the right support for your hardware assets
• Leverage single-call accountability for hardware support
• Minimize costly downtime and protect against outages
• Accelerate recovery

Managed Maintenance Services

We can serve as your single contact to manage maintenance across your enterprise. Coverage is available for distributed workstations, high end to midrange equipment, PCs, printers, servers, mobile and networking hardware and software.

• Enhanced service call management with dispatch automation and multiple service provider management in a single contract, with a single point of accountability
• Onsite hardware break/fix (warranty and maintenance, direct delivery and vended)
• Vendor coordination, maintenance transition and delivery management for all your hardware products.
• Help desk for problem reporting, tracking and measurement
• Ongoing project/escalation/service delivery management